Question

【題目】When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.

Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly aspossible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.

【1】A. live up to B. keep up with C. look up to D. catch up with

【2】A. know B. produce C. ask D. make

【3】A. Instead B. Moreover C. Otherwise D. However

【4】A. In conclusion B. In general C. In fact D. In reality

【5】A. favor B. need C. benefit D. advantage

【6】A. of B. for C. in D. to

【7】A. possible B. important C. acceptable D. likely

【8】A. politely B. rudely C. strictly D. comfortably

【9】A. tell B. describe C. modify D. present

【10】A. forgive B. fail C. work D. succeed

【11】A. better than B. more than C. rather than D. other than

【12】A. worry B. complaint C. curiosity D. suggestions

【13】A. ordered B. devoted C. adapted D. desired

【14】A. further B. more C. farther D. additionally

【15】A. ready B. suitable C. good D. responsible

Answer 1

【答案】

【1】A

【2】B

【3】D

【4】B

【5】A

【6】C

【7】C

【8】A

【9】B

【10】D

【11】C

【12】B

【13】D

【14】A

【15】D

【解析】

試題分析：本文主要講述了當(dāng)一個(gè)消費(fèi)者發(fā)現(xiàn)自己購買的商品是假冒偽劣，或者不符合生產(chǎn)廠家宣傳的時(shí)候，消費(fèi)者可能會直接去商店利用有用的紀(jì)錄和保證等相關(guān)的信息，保護(hù)權(quán)益。但是在很多情形下，這種行為并不一定會有結(jié)果。

【1】考查詞組辨析. A“達(dá)到，符合”B“保持，跟上”C“向上看”D“追上”，由 When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims意思是：當(dāng)一個(gè)消費(fèi)者發(fā)現(xiàn)他買的商品是假冒偽劣或者在某些方面不符合廠家的宣傳。故選A。

【2】考查動詞辨析. A“知道，了解”B“生產(chǎn)”C“詢問”D“生產(chǎn)，制造”，由In most cases, this action will results.意思是：在很多情況下，這種行動會有結(jié)果。Produce results 有結(jié)果。故選B。

【3】考查副詞辨析. A“而不是”B“而且，再之”C“在其他方面，否則”D“然而”，由 , if it does not, there are various means the consumer may use to gain satisfaction. 意思是：然而，如果它沒有結(jié)果，這里有各種各種方法，消費(fèi)者可以使用去獲得滿足。故選D。

【4】考查詞組辨析. A“總而言之”B“一般而言，大體上”C“事實(shí)上，實(shí)際上”D“在現(xiàn)實(shí)中”，由 , the “higher up” his or her complaint, the faster he or she can expect it to be settled.意思是：一般而言，他的抱怨（省）越高，他便可以更快的期待（問題）被解決。故選B。

【5】考查名詞辨析. A“支持”B“需要”C“利益，幫助”D“優(yōu)勢，有利條件”，由In such a case, it is usually settled in the consumer's , supposing he or she has a just claim.意思是：在這種情形下，問題通常是站在消費(fèi)者利益一方被解決，假設(shè)他僅僅有一個(gè)要求。故選A。

【6】考查介詞辨析. A“關(guān)于，屬于…的，由…構(gòu)成”B“為了，傾向于，當(dāng)作”C“在…里面”D“向，朝著”，由Consumers should complain person whenever possible,意思是：消費(fèi)者應(yīng)該在任何可能的時(shí)候，親自抱怨。In person 親自，親身。故選C。

【7】考查形容詞辨析. A“可能的”B“重要的”C“可接受的”D“很可能的”，由but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.意思是：但是如果你不能到購物的商場，（消費(fèi)者）可以通過打電話或者寫信來抱怨。故選C。

【8】考查副詞辨析. A“禮貌地”B“粗魯?shù)亍盋“嚴(yán)厲地”D“舒服地，安心地”，由Complaining is usually most effective when it is done but firmly,意思是：當(dāng)（你）堅(jiān)定而有禮貌地抱怨時(shí)，這通常最有效的。故選A。

【9】考查動詞辨析. A“告訴，講述，辨別”B“描寫，形容，描述”C“修改”D“提出，呈現(xiàn)，贈送”，由and especially when the consumer can what is wrong with the item in question.意思是：特別是當(dāng)消費(fèi)者可以描述人們討論的商品不正確的地方。故選B。

【10】考查動詞辨析. A“原諒，饒恕”B“失敗，使失望”C“使工作，操作，經(jīng)營”D“成功，繼承”，由If this cannot be done, the consumer will best by presenting specific information as to what is wrong,意思是：如果（抱怨）沒有成功，消費(fèi)者通過呈現(xiàn)什么是錯(cuò)誤的確切的信息，最容易成功。故選D。

【11】考查詞組辨析. A“比…更好”B“不只是，超過，很”C“而不是，與其…倒不如…”D“不同，除了，絕不是”，由If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements.意思是：如果（抱怨）沒有成功，消費(fèi)者通過呈現(xiàn)什么是錯(cuò)誤的確切的信息，最容易成功，與其做一般的大體的聲明。故選C。

【12】考查名詞辨析. A“煩擾，憂慮，擔(dān)心”B“抱怨，控訴，委屈”C“好奇心，其人，其特性”D“建議，暗示，聯(lián)想”，由If so, the consumer should do this, stating the as politely and firmly as possible.意思是：如果是這樣（消費(fèi)者向生產(chǎn)廠家寫信），消費(fèi)者應(yīng)該這樣做，盡可能禮貌和堅(jiān)定地聲明抱怨。故選B。

【13】考查動詞析. A“命令，訂購，整理”B“把…奉獻(xiàn)（給）；把…專用（于）”C“改編，改寫，適應(yīng)”D“渴望，要求”，由If a polite complaint does not achieve the result,意思是：如果一次有禮貌的抱怨沒有實(shí)現(xiàn)想要的結(jié)果。故選D。

【14】考查副詞辨析. A“更進(jìn)一步，更遠(yuǎn)地，而且”B“更多，此外，更加”C“更遠(yuǎn)地，較遠(yuǎn)地”D“此外”，由If a polite complaint does not achieve the result, the consumer can go to a step 44 .意思是：如果一次有禮貌的抱怨沒有實(shí)現(xiàn)想要的結(jié)果，消費(fèi)者將會更進(jìn)一步前進(jìn)。故選A。

【15】考查形容詞辨析. A“準(zhǔn)備好的，即使的，即將的”B“合適的，適宜的，恰當(dāng)?shù)摹盋“好的，優(yōu)秀的，有益的”D“負(fù)責(zé)的”，由She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.意思是：她可以威脅，可以把售貨員告上法庭，或者把售貨員報(bào)告給一個(gè)私人的或者公共的負(fù)責(zé)任的組織，來保護(hù)消費(fèi)者的權(quán)益。故選D。